Yes.

RGS Parts specializes in the export of original parts (OEM – Original Equipment Manufacturer) as well as carefully selected premium spare parts from renowned manufacturers in Germany.

Depending on the vehicle, budget, and availability, we recommend the most suitable solution – always with a focus on quality, reliability, and a fair price-performance ratio.

Our goal is to supply vehicle parts that meet or exceed manufacturer specifications and are suitable for international shipping to Brazil.

To quickly and reliably identify the correct spare part, we recommend that you provide as much information as possible about your vehicle when requesting a quote.

If available, please send us:

• Vehicle Identification Number (VIN)
  
• OEM part number (if known)
  
• Vehicle make, model, and year of manufacture
  
• Engine designation or engine code
  
• Transmission type (if relevant)
  
• Photos of the required spare part or the damaged component
  
• Any other information that may help identify the correct spare part
  

The more complete your information, the faster we can check compatibility, identify the appropriate spare part, and provide you with a precise quote. This also significantly reduces the risk of incorrect orders.

If you don't have all the information, that's not a problem. Our team will help you identify the correct spare part based on the available details.

Tip:

The Vehicle Identification Number (VIN) is the fastest and most reliable way to check the compatibility of a spare part and find the right component for your vehicle.

To receive a personalized quote, simply use our "Request a Quote" form on our website.

The form has been specifically designed to capture all essential information about your vehicle and the required spare part. The more complete your information, the faster and more precisely we can process your request.

Please provide the following information, if available:

• Vehicle Identification Number (VIN)
• OEM part number (if known)
• Vehicle make, model, and year of manufacture
• Engine designation or engine code (if relevant)
• Photos of the required spare part or the damaged component (if available)

After receiving your request, our team will carefully review all details. If further information is needed, we will contact you.

You will then receive a personalized quote including:

• Price of the spare part
• Estimated shipping costs
• Import costs, if advance payment and handling through RGS Parts is available and requested for the respective order
• Estimated delivery time
• Other important information about your order

This provides you with a transparent overview of the relevant costs and shipping conditions before placing your order.

Our goal is to offer you the right spare part quickly, transparently, and reliably, and to make the ordering process as simple as possible.

Our offers are generally valid for 7 calendar days, unless a different validity period is specified in the offer.

After this period, prices, availability, and delivery times may change due to adjustments by our suppliers or international transport costs.

If your offer has already expired, we will of course be happy to provide you with an updated and non-binding offer.

We currently accept the following payment methods:

• 💳 Credit Card (Visa, Mastercard, and other common credit cards)
  
• 🏦 Bank Transfer
  

The available payment methods will be displayed to you in the individual offer or during the ordering process.

The procurement and shipping of your order will only begin after confirmation of full payment receipt.

Upon receipt of payment, we order the desired spare parts from our selected suppliers in Germany, carry out the necessary quality controls, and prepare for secure shipment to Brazil.

Our goal is to offer you a secure, transparent, and reliable ordering process.

Currently, RGS Parts specializes in the export of high-quality OEM and premium spare parts from Germany to Brazil.

We supply both private customers and workshops, dealers, and businesses throughout Brazil.

We are happy to review requests for deliveries to other countries on an individual basis. Availability depends on the respective import regulations and shipping options of the destination country.

All international shipments are sent with tracking and prepared with the necessary export documents to ensure secure and transparent shipping.

Yes. For certain orders, you can pay the import costs in advance through RGS Parts before shipment.

In this case, the import costs for your order are determined and clearly stated in your individual quotation. After your confirmation and payment, RGS Parts arranges the corresponding handling through the shipping provider.

Alternatively, you can pay the applicable import duties, taxes, and other import costs directly in the destination country as part of the import clearance process.

Whether advance payment through RGS Parts is available depends on the specific order, the value and type of goods, the destination country, and the available shipping conditions.

For international shipping, we work with established shipping providers.

Our shipments are primarily handled by DHL Express. Depending on the specific order, shipping destination, shipment volume, and logistical requirements, FedEx or another suitable shipping provider may also be used.

We determine the most suitable shipping provider for each order individually. The applicable shipping costs and shipping conditions will be communicated to you in your individual quotation before the order is confirmed.

Regardless of the shipping provider used, we focus on reliable shipping, secure packaging, and transparent shipment tracking.

The delivery time depends on the availability of the spare part, the procurement time from the manufacturer or supplier, and the shipping destination.

With each individual offer, we will provide you with an estimated delivery time so that you can reliably plan your order.

After confirming your offer and receiving payment, we immediately begin procuring the desired parts. We then carry out a quality control, package the goods securely for transport, and prepare all necessary export documents for international shipping.

Once your shipment has been dispatched, you will receive a tracking number so that you can monitor the delivery status at any time.

Yes.

Every international shipment is sent with tracking.

Once your order has left our warehouse, you will receive the tracking information by email or, upon request, via WhatsApp.

This allows you to track the status of your shipment at any time until it reaches its destination.

Should an incorrect spare part be ordered due to incomplete or incorrect vehicle data, RGS Parts will, of course, help you find a suitable solution.

However, an exchange or return depends on the return conditions of the respective manufacturer or supplier and therefore cannot be guaranteed in every case.

If additional costs arise due to incorrect customer information, these shall be borne by the customer. These may include:

• Price differences between the spare parts
  
• Additional shipping costs
  
• Return shipping costs
  
• Customs duties and taxes (if applicable)
  
• Supplier's restocking or processing fees (if applicable)
  

To avoid incorrect orders, we strongly recommend providing vehicle data that is as complete and correct as possible, in particular:

• Vehicle Identification Number (VIN)
  
• OEM part number (if known)
  
• Vehicle make, model, and year of manufacture
  
• Photos of the required spare part (if possible)
  

This allows our team to check compatibility as thoroughly as possible before ordering.

Should RGS Parts deliver an incorrect spare part due to its own error, we will, of course, take responsibility for resolving the issue.

After reviewing the facts, we will arrange for the exchange for the correct spare part or, if necessary, offer another appropriate solution.

In this case, RGS Parts will cover the reasonable costs directly associated with rectifying the error, including:

• Return of the incorrectly delivered spare part (if necessary)
  
• Shipping of the correct spare part
  
• Other necessary costs incurred due to our error
  

Our goal is to process every complaint quickly, fairly, and without complications, so that you can continue your vehicle or project without unnecessary delays.

Yes, returns are generally possible, provided the conditions of our Return and Refund Policy are met.

The product must be returned unused, complete, and, if possible, in its original packaging.

Please contact our customer service before initiating a return. We will review your case and inform you about the next steps and return instructions.

Please note that some products, such as specially procured or custom-ordered spare parts, may be excluded from returns. The terms of our Return and Refund Policy are decisive.

Yes.

You can contact us via WhatsApp at any time, for example, for:

• General inquiries
  
• Information on order status
  
• Shipping and delivery information
  
• Support from our customer service
  

For new quote requests, however, we ask you to use our "Request a Quote" form on our website.

This allows us to receive all important information, such as the Vehicle Identification Number (VIN), OEM part number, or photos of the required spare part, and enables us to provide you with a precise and individual quote more quickly.

Once we have received your request, we will of course be available via WhatsApp for further questions or support.

RGS Parts specializes in the procurement and export of high-quality German vehicle spare parts to Brazil. Our goal is to make purchasing OEM and premium spare parts simple, transparent, and reliable.

What sets us apart:

• Original OEM and high-quality premium aftermarket spare parts
  
• Carefully selected and trustworthy manufacturers and suppliers from Germany
  
• Personalized consultation and individual support
  
• Transparent and non-binding offers
  
• Secure international shipping with tracking
  
• Quality control before shipping
  
• Professional support from inquiry to delivery
  

Our aim is to supply you with the right spare part and to competently support you throughout the entire ordering process, from the initial inquiry to successful delivery in Brazil.