Ordering & Shipping Policy
1. Ordering Process
Ordering Process
At RGS Parts, every order begins with an individual inquiry. As we source genuine OEM and premium aftermarket vehicle parts specifically for each customer, every quotation is individually prepared to ensure the highest level of accuracy and compatibility.
Our ordering process is straightforward, transparent, and customer-focused:
- Submit your spare parts inquiry using our Request a Quote form.
- Our specialists carefully review your vehicle information and the requested spare part.
- You will receive a personalized quotation including the product price, estimated shipping costs, and expected delivery time.
- Once you approve the quotation and payment has been received, we source the requested spare part from our trusted suppliers in Germany.
- Before shipment, we verify your order against the provided vehicle information and perform a thorough quality inspection.
- Your order is then securely packaged and prepared for international shipping.
Our goal is to provide the correct spare part through reliable service, transparent communication, and the highest level of customer satisfaction.
2. Complete Vehicle Information
How You Can Help Us Identify the Correct Spare Part
To enable us to clearly identify the correct spare part, we kindly ask you to provide as complete vehicle information as possible.
We particularly recommend the following information:
- Vehicle Identification Number (VIN)
- OEM part number (if known)
- Vehicle make, model, and year of manufacture
- Engine designation or engine code (if relevant)
- Photos of the required spare part or vehicle (if available)
The more complete your information, the more accurately we can check compatibility and significantly reduce the risk of incorrect ordering.
Should you not have all the information, our team will, of course, assist you in identifying the correct spare part.
3. Incorrect or Incomplete Vehicle Information
RGS Parts carefully checks each inquiry based on the information provided by the customer.
Should an incorrect spare part be ordered due to faulty or incomplete vehicle data, we will, of course, assist you in finding a suitable solution.
However, additional costs arising from Incorrect or Incomplete Vehicle Information will be borne by the customer.
These may include, among others:
- Price differences between spare parts
- Additional shipping costs
- Return shipping costs
- Restocking or processing fees from the supplier (if applicable)
- Customs duties, taxes, and other import charges
- Other costs directly associated with the exchange
Please carefully check all vehicle and spare part information before confirming your order.
4. Incorrect Spare Parts Delivered by RGS Parts
Should an incorrect spare part be delivered due to an error by RGS Parts, we will, of course, take full responsibility for resolving the issue as quickly as possible.
Depending on the circumstances, we may provide:
- Delivery of the correct spare part
- A suitable alternative product (subject to your approval)
- A full or partial refund, where appropriate
Where applicable, we will also arrange the return shipment of the incorrect item at our expense.
In such cases, RGS Parts will cover all reasonable costs directly related to correcting the error, including the shipping costs for the replacement item, where applicable.
Our team will work closely with you to resolve the issue as quickly and efficiently as possible.
5. Payment & Order Confirmation
All quotes from RGS Parts are individually prepared based on your inquiry.
All prices are quoted in Euro (EUR), unless otherwise stated.
We currently accept the following payment methods:
- Credit Card
- Bank Transfer
Orders will only be processed after full payment has been received and confirmed.
Once payment has been successfully received:
- we order the desired spare part,
- you receive an order confirmation,
- we begin with procurement and shipping preparation.
Please note that the availability of individual spare parts may change until payment is received.
Should a requested spare part become unavailable before procurement, we will inform you immediately and offer either a suitable alternative or a full refund.
6. Shipping & Delivery
After payment has been received and your spare part has been successfully sourced, we will prepare your order for international shipping.
Shipping is primarily handled by DHL Express. Depending on the destination, shipment volume, type of goods, or logistical requirements, FedEx or another suitable international shipping provider may also be used.
The selected shipping provider and the applicable shipping costs will be taken into account in your individual quotation.
Delivery time depends on several factors, including:
- Availability of the spare part
- Supplier delivery time
- Shipping destination
- Type and size of the shipment
- Customs and import clearance in the destination country
The estimated delivery time will be provided in your individual quotation.
Please note that all delivery times are estimates. Delays caused by customs authorities, shipping providers, or other circumstances beyond our reasonable control cannot always be avoided.
7. Shipment Tracking
Once your order has been shipped, you will receive a shipping confirmation including your tracking number.
We will send you the tracking information via your preferred method:
This allows you to track the current status of your delivery at any time until it reaches you.
8. Customs, Import Duties & Taxes
International shipments may be subject to customs inspections, import duties, taxes, and other governmental charges in the destination country.
The shipping and import conditions applicable to each order are individually reviewed and clearly stated in the quotation.
Standard Shipping
Unless otherwise expressly agreed in the quotation, the customer is responsible for all import duties, taxes, customs clearance fees, and other governmental charges arising in the destination country.
Advance Payment and Handling of Import Costs through RGS Parts
For certain orders, RGS Parts may offer a shipping option that allows the import costs to be determined before shipment and included in the individual quotation.
In this case, the customer pays the agreed import costs in advance to RGS Parts. RGS Parts then arranges the corresponding handling through the selected shipping provider.
Alternatively, the customer may pay the applicable import duties, taxes, and other import costs directly in the destination country as part of the import clearance process.
Whether advance payment and handling of import costs through RGS Parts is available depends on factors including the spare parts ordered, the value and type of goods, the destination country, the selected shipping provider, and the applicable customs and import regulations.
The applicable option and the corresponding costs will be clearly stated in the individual quotation before the order is confirmed.
This provides the customer with a transparent overview of the relevant costs and import conditions before placing the order.
RGS Parts is not responsible for delays caused by customs authorities, border inspections, import procedures, or other governmental agencies involved in the import process.
If customs authorities or the selected shipping provider require additional documents or information to complete the import clearance process, we kindly ask for the customer's prompt cooperation to help avoid unnecessary delays.
Important: Since many spare parts are sourced specifically after an order has been confirmed, processing and delivery times may vary depending on product availability, supplier lead times, transportation, or customs procedures.
Failure to pay import duties, taxes, or other costs for which the customer is responsible, or failure to provide required information in a timely manner, may result in delays, storage fees, return shipments, or other additional costs. To the extent permitted by law, such costs shall be borne by the customer.
9. Contact
Need assistance?
If you have questions about your order, shipping, or delivery, our team will be happy to assist you at any time.
Email
info@rgsparts.de
WhatsApp
+49 155 65658492
Business Hours
Monday to Friday
09:00 AM – 06:00 PM (CET)
Note
RGS Parts reserves the right to adjust this shipping policy at any time to reflect changes in our services, legal requirements, or operational procedures.
We recommend checking this page periodically to ensure you are always viewing the latest version of our Shipping Policy.
