Privacy Policy
1. Introduction
Protecting your personal data is a top priority for RGS Parts.
This Privacy Policy explains which personal data we collect, process, and store when you visit our website, use our Request a Quote form, place an order, or otherwise interact with us as part of our business relationship.
We process your personal data in accordance with the General Data Protection Regulation (GDPR) and all applicable German data protection laws.
2. Personal Data We Collect
Depending on your inquiry or order, we may collect and process the following personal data:
- Full Name
- Email Address
- Telephone or WhatsApp Number
- Billing and Shipping Address
- Vehicle Make, Model, and Year of Manufacture
- Vehicle Identification Number (VIN)
- OEM Part Numbers
- Uploaded Photos or Supporting Documents
- Quotation and Order Information
- Information Submitted Through Our Request Form
3. Purpose of Data Processing
We use your personal data exclusively for the following purposes:
- Preparing individual quotations
- Identifying suitable vehicle spare parts
- Processing customer orders
- Organizing domestic and international shipping
- Responding to your inquiries
- Improving our customer service
- Complying with legal and regulatory obligations
RGS Parts does not sell, rent, or share your personal data for advertising or marketing purposes.
4. Request a Quote Form
When you use our Request a Quote form, the information you provide is processed solely for the purpose of handling your inquiry and preparing an individual quotation.
Please submit only the information that is necessary to identify the required spare part.
Providing complete and accurate vehicle information helps us identify the correct part more quickly and reduces the risk of ordering errors.
5. Shopify
Our website is operated using the Shopify e-commerce platform.
Shopify processes certain technical information required for the operation of our online store, including, for example:
- IP address
- Browser information
- Device information
- Order and payment information
- Cookies
For further information, please refer to Shopify's Privacy Policy.
6. Cookies
Our website uses cookies to improve functionality, security, and user experience.
Cookies may be used for purposes such as:
- Login and session management
- Saving language preferences
- Website analytics
- Technical functions required for the Shopify store
You can manage or delete cookies at any time through your browser settings.
7. Data Storage and Security
Your personal data is stored only for as long as necessary to fulfill the respective purpose or to comply with applicable legal retention requirements.
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, misuse, or alteration.
8. Sharing of Personal Data
Your personal data will only be shared where necessary to process your order or where required by applicable law.
This may include, for example:
- Shipping service providers
- Suppliers (only where necessary)
- Payment service providers
- Shopify, as the operator of our online store
We do not share your personal data with other third parties beyond these purposes.
9. Your Rights
Under the General Data Protection Regulation (GDPR), you have the following rights:
- Right of access to your personal data
- Right to rectification of inaccurate data
- Right to erasure ("Right to be Forgotten")
- Right to restriction of processing
- Right to data portability
- Right to object to processing
- Right to lodge a complaint with the competent data protection authority
10. Contact
If you have any questions regarding the processing of your personal data or this Privacy Policy, please feel free to contact us at any time.
+49 155 65658492
Business Hours
Monday – Friday
09:00 AM – 06:00 PM (CET)
11. Changes to this Privacy Policy
RGS Parts reserves the right to update or modify this Privacy Policy at any time to reflect changes in our services, legal requirements, or technical developments.
We recommend reviewing this page periodically to ensure you are always viewing the latest version of our Privacy Policy.
